Last updated: November 2025

1. Who we are

Octopus Productivity Solutions (“OPS,” “we,” or “us”) provides virtual assistance, automation, and productivity services.
We respect your privacy and are committed to protecting your personal information.

2. What information we collect

We collect the information we need to provide services and run our business:

• Contact information — name, email, phone number, company details.

• Billing information — payment details processed securely by Stripe (OPS never stores full credit-card data).

• Service information — documents, project notes, or account access you share with us to complete work.

• Website data — limited analytics or cookies (e.g., page views, session length) used to improve site performance.

3. How we use your information

We use the information we collect to:

• Deliver and manage the services you purchase.

• Communicate about projects, scheduling, and updates.

• Process payments and send invoices or receipts.

• Maintain business records and meet legal obligations.

• Improve our website, systems, and client experience.

We do not sell or trade your personal information.

4. Sharing information

We share data only with trusted partners needed to operate our business, such as:

• Stripe for secure payment processing.

• Google Workspace for email and file storage.

• Toggl for time tracking.
  Each partner has its own privacy policy and safeguards. We do not authorize them to use your data for their own marketing.

5. Data storage and security

OPS stores information in secure, password-protected systems.
We take reasonable steps to prevent unauthorized access, but no online system is completely risk-free.

6. How long we keep data

We keep client and transaction records for as long as needed to deliver services and comply with tax and legal requirements.
You can request deletion of personal information once obligations are complete.

7. Your choices and rights

You can:

• Request a copy of your personal information.

• Ask for corrections or deletion of data we hold.

• Opt out of marketing or newsletters (if any).
  Send requests to cathy@octopusproductivity.ca with the subject “Privacy Request.”

8. Cookies and analytics

Our website may use basic cookies or analytics tools to measure site performance.
You can disable cookies in your browser settings.

9. Updates to this policy

We may update this Privacy Policy as our services or laws change.
The latest version will always appear at octopusproductivity.ca/privacy with a revised “last updated” date.

10. Contact

For privacy questions or data requests:
Octopus Productivity Solutions
Email: cathy@octopusproductivity.ca